GIGABYTE RMA Procedure

1. Read the following policy carefully
   
2. Fill out the Request Form
   (You will have a request number for any inquiry you may have while you are waiting for RMA numbers)
   
3. Wait for the official RMA number to be issued
   (Once your request is verified eligible, the RMA number would be issued within 2 business days)
   
4. Print out the RMA form and send it along with the defective item back to us at
   

GBT Inc
Customer Service Center
RMA#
17358 Railroad St
City of Industry CA 91748

End User RMA Policy

GIGABYTE General Policy

RMA Request Procedures and Guidelines

All RMA request forms must be completed in order to obtain a RMA number

RMA request with missing or incorrect serial number(s) may result in a delayed process or a rejection of request

Any model discrepancy for received items may result in a delayed processing time

Products received with no RMA number may delay processing or refusal
(GIGABYTE will not be responsible for items received without proper information)

No cross shipping or advanced replacements under any circumstances

Products will either be repaired or replaced at our discretion

Replacements may include new or refurbished products
(Replacements will be for the exact or equivalent product)

Average turnaround time will be 2-3 business working weeks upon receipt (applies to quantities not exceeding 20 pieces)

If the information on your request varies from the actual item(s) received, RMA will be based on the actual item(s) received

RMA numbers will be valid for 30 days after issued date

GIGABYTE will provide one way freight via UPS or FedEx ground free of charge

For consecutive violation for No Trouble Found (NTF), a testing fee per NTF board or system may apply

Warranty Period by Product

Motherboards

o All motherboards carry a 3 year limited warranty (First 2 years parts & labor, 3rd year parts only)

Graphic Accelerator Cards (VGA)

o All graphic cards carry a 3 year limited warranty (First 2 years parts & labor, 3rd year parts only)

Servers(Server Boards/Barebone Server System)

o Server Boards carry a 3 years limited warranty (First 2 years parts & labor, 3rd year labor only)

o Rackmount server boards carry a 3 year limited warranty (First 2 years parts and labor, 3rd year labor only)
o Rackmount components carry a 2 year limited warranty

PC Barebones System

o Motherboards assembled with barebones systems carry a 3 years limited warranty (1st year parts & labor, 2nd and 3rd year labor only)

* GIGABYTE shall provide the fees/charges for parts upon testing of motherboards in their 2nd and 3rd year of warranty

Peripherals (Coolers, Keyboards, Mouse, Optical Devices, etc.)

o All peripherals carry a 1 year limited warranty

Notebook

o All notebooks carry a 1 year limited warranty

Wireless and Networking Products

o All wireless and networking products carry a 1 year limited warranty

For labor warranty coverage only, GIGABYTE shall provide the price list of the components to the customer when requested

Warranty Exclusions

Products with missing or defaced serial numbers

Products damaged by environmental factors, which include oxidation and/or damages caused by natural disasters

Physical Damages which include, but not limited to, the following:

o Unauthorized modifications
o Misuse, neglect or improper assembly
o Transport damages due to improper packaging or carrier
o Burns resulting from faulty or failed electric power
o Missing/bent pins
(For socket 775 motherboards, CPU socket cover is REQUIRED)
o Cracked components

GIGABYTE will not be liable for general, consequential, incidental or special damages which include, but not limited to, the following:

o Loss or recovery of data
o Loss of profit
o Installation or replacement products
o Inspection or testing costs
o Installation and removal fees

GIGABYTE will not be responsible non-GIGABYTE products received

GIGABYTE will contact customers for return shipping/freight charge of physically damaged, out of warranty and/or non-GIGABYTE products. GIGABYTE will not be responsible for product(s) if there is no response or payment received within 1 year of contact to customer.

Packaging and Shipping

Only include products and quantities approved for requested item(s) on RMA request

Send the bare product only (original packaging, accessories and/or other peripherals may not be returned)

Include a copy of all related RMA documents

RMA number must be written visibly on the outside box

Electrostatic bag is recommended to protect product from ESD(electro static discharge) influences during shipping

Package contents securely to prevent possible shipping damages

A carrier that provides tracking information and/or delivery confirmation is recommended

GIGABYTE will not be responsible for shipments where proof of delivery is not available

Customer will be responsible for shipping to GIGABYTE

ALL COLLECT DELIVERIES WILL BE REFUSED, UNLESS AUTHORIZED IN ADVANCE

Any products received without proper documentation and/or RMA number may be considered unclaimed. Unclaimed products will be discarded at GIGABYTE’s discretion after 1 year upon receipt.

Products received without serial number(s) or with physical damage(s) will be returned at customer’s expense.

Canadian residents will be responsible for any custom/duty or any related fees.

Out of Warranty Products

GIGABYTE may attempt to repair out of warranty products if under following circumstances:

1.) Customer agrees to pay $45 labor and part charge prior to repairs
2.) No physical damages
3.) Parts are available for repair

GIGABYTE will NOT be responsible for the return shipping/freight charge using UPS or FedEx ground service. More advance shipping will also be at customer's expense.

Second RMA Procedures

Users must troubleshoot with a tech support representative prior to requesting a second RMA

If a GIGABYTE technician concludes that the product qualifies for a second RMA, GIGABYTE will issue a call tag for the product:

If the product is defective upon inspection, the product will be repaired/replaced and returned to the user at GIGABYTE's expense.

If the product is not defective upon inspection, the product will be returned at the user's expense.

If a GIGABYTE technician concludes that the product is not defective, and user insists for the product to come in for a second RMA to be retested, GIGABYTE will issue a call tag for the product:

If the product is defective upon inspection, the product will be repaired/replaced and returned to the user at GIGABYTE's expense.

If the product is not defective upon inspection, the product will be returned at the user's expense and user will also need to reimburse GIGABYTE for the call tag. A testing fee of $20 dollars may apply if product is not defective as user claims.